FAQs

About Products

1. Where can I get the information on product size?

Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of CN, US and UK measurements.  

2. Why some products do not have material information or back image?
We are trying our best to provide complete information on every product and we promise it will be accomplished soon. We are eager to provide you with as many products as possible to satisfy your shopping needs and our fast fashion mission, and we will continue to perfect ourselves.

About Order & Payment

3. Where can I get my order information (product type, qty, color, etc.)?

First, you can open "Order Details" to check your order information while checkout.

Second, if you have already placed and paid your order, normally, you will receive an email from Noracora to check your order.

Third, if not, you can contact our customer service.

Please note if you wrongly operate the order or you experience a network jam while checkout, you can contact us to make sure whether your order is placed successfully or not.   

4. Can I use a credit card or debit card to checkout?

Yes, besides the two, Paypal is also available. More information please click Payment Method.

About Shipping

5. How long will I receive my package?

Normally you are expected to receive your package in 13-20 business days, except pre-sale items and items out of stock. More information please click Shipping & Delivery.

6. Why the freight is so high?

This is because the international shipping fee is higher than the domestic, and we are making efforts to lower the freight.

7. Why my order is not shipped after a few days?

Normally your order will be shipped in 5 business days. If not, please check whether your order includes pre-sale items. You can also refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.  

About Discount

8. Can I use two coupons in one order?

Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.

9. Where do I input my coupon?

For PC users, you can find the coupon apply place on the right when you click CHECKOUT.

For Mobile users, if you click CHECKOUT, you will find "Use Code" is down below.When you finish inputting your coupon, please click Use button!

10. Where do I find your promotional activities?

Our promotional activities are placed in our homepage, so you can find them while opening our website. Plus, in our enter coupon page, available coupon will be automatically applied to give you lower order price.

11. Why my order does not enjoy free shipping?
Final-sale items can not enjoy free shipping activity.

About Return & Exchange

Outlet products are cost-effective， All purchases cannot return or exchange.